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Protecting user data is a key part of how we do business. We use AES-256 encryption to keep personal information safe from people who shouldn't have access to it. We also have our infrastructure audited by outside parties on a regular basis to make sure we meet both GDPR and UKGC standards. Advanced SSL certificates and multi-factor authentication are used for every registration and financial transaction. We follow data retention schedules to the letter. All records are kept only as long as local authorities require, and then they are safely deleted.
When you sign up, your age and identity are checked by third-party providers that follow Privacy Shield rules. Usage data helps make the experience better and improve tools for responsible play. We only share anonymous metrics with our analytics partners; no data that can be linked to a person leaves our hosting environment.
Users always have full control over their information and can ask for access, correction, or deletion through secure communication channels. You can take back your permission to get marketing messages at any time through a special self-service portal.
Please use the contact form in the "Support" section to get in touch with our Data Protection Officer directly if you have any questions about compliance or need access. Within 72 hours, all questions will get an answer. Being open builds trust. All of the steps are clearly laid out, so you can be sure that your fun time will be safe and uninterrupted.
To register as a user, you need to give certain information, like your full name, date of birth, address, email, and proof of identity. During account setup, these details are collected directly through secure forms. Age and identity checks are part of data verification. These checks are required by law to keep people from getting in without permission and to make sure that everyone is following the rules. Technical identifiers, like the type of device, IP address, browser information, and session logs, are always kept on file. This makes it easier to find fraud, keep the system safe, and fix problems. Geo-location data helps confirm that someone is eligible for a certain jurisdiction and follows local rules. We keep track of all transactions, including deposits, withdrawals, and game activity, all the time. These records help prevent financial crime, help settle disputes, and meet anti-money laundering requirements. PCI DSS standards say that information about payment methods must be encrypted and stored. Behavioural analytics, such as navigation patterns, favourite types of entertainment, and how often people use a site, help improve content recommendations and promotional offers. Communication preferences and correspondence archives make it possible to send timely notifications, help with accounts, and important service updates. Account settings or customer support can help registered users see, change, or ask for the deletion of their records. Data processing is only allowed for certain, well-defined reasons, such as keeping accounts safe, making sure the law is followed, making the user experience better, and making it easier for people to participate responsibly. Statutory requirements set the time limits for keeping data. After the right amount of time has passed, all personal information is safely deleted or made anonymous. Only trusted partners, like payment processors and regulatory bodies, can see this information, and only when the law or a contract allows it.
To protect user information, steps are taken to protect many types of information. The table below shows the different types of user data that are protected by security measures. It describes what they are and how they are protected from being shared or used without permission.
Examples of Data Categories | Ways to Protect |
---|---|
Identification of a Person Full name, home address, birth date, and government-issued ID cards |
Encryption during transmission and storage, restricted access, periodic integrity checks |
Financial Information Bank account details, debit/credit card numbers, payment transaction records |
PCI DSS-compliant storage, two-factor authentication, redaction protocols |
Contact Details Email address, telephone number, mailing address |
Secured databases, data masking, spam prevention measures |
Account Credentials Username, password (hashed and salted), security questions |
Password strength enforcement, multifactor authentication, breach monitoring |
Behavioral & Usage Data Login history, session times, device information, user preferences |
Anonymization, routine access audits, robust session management |
Responsible Gaming Information Deposit limits, self-exclusion status, activity logs for compliance |
Encrypted archival storage, limited personnel access, regular compliance reviews |
Communication Logs Support tickets, chat history with the helpdesk, feedback submissions |
Controlled retention, secure channeling, strict internal protocols |
Players are encouraged to maintain strong, unique passwords and contact customer support if suspicious activity is detected. By understanding the range of information protected, individuals can better appreciate the thorough safeguards implemented.
All sensitive information transmitted during registration, gameplay, and financial transactions is safeguarded using transport layer security (TLS) with 256-bit encryption. This protocol guarantees that personal identifiers, payment data, and activity logs remain confidential and inaccessible to external parties during transit. Payment operations–such as deposits and withdrawals–are processed through PCI DSS certified gateways, ensuring that credit card numbers and banking details are never stored in unencrypted form. Personal user accounts are protected with advanced authentication methods, including optional two-factor authentication (2FA) and session timeouts after periods of inactivity. These steps protect against unauthorised access that happens when someone guesses or steals credentials. Back-end servers protect archived records by encrypting them on the disc level (AES-256). Only authorised people who are checked on a regular basis can access data repositories through secure, monitored channels. Regular penetration testing and vulnerability assessments are done to find and fix any possible security holes. We regularly update our applications to follow the latest cybersecurity advice and state laws. Players are encouraged to select strong, unique passcodes and enable multi-factor authentication. With account notification settings, you can customise alerts for suspicious login attempts or payment activity. This adds an extra layer of protection that is tailored to your specific needs. All procedures follow international data protection laws, which ensures that they are open, accountable, and able to withstand breaches. If something goes wrong, there are quick incident response protocols in place, such as letting users know and working with authorised supervisory bodies to fix the problem.
You can ask for full information about the data in your account profile at any time. This includes records of transactions, account settings, and previous messages. Requests are processed via secure channels and are typically addressed within 30 days as per GDPR and other local data protection legal frameworks.
If you notice errors or outdated information in your profile, you have the right to correct or update these details directly through your account settings or by contacting the support team. Contact options include encrypted email channels and an in-account messaging center.
You are entitled to obtain a digital copy of your personal data in a structured, commonly used format. This enables you to transfer your data to another service provider as desired. Data export requests can be initiated from the dashboard, and completed files are made available by download or secure delivery.
You can restrict the processing of your details in certain circumstances, such as while a correction request is under review or when you object to specific processing activities related to profiling or targeted marketing. Adjust your consent preferences or submit an objection through the dedicated privacy controls section.
Subject to legal retention requirements, you may request the deletion of your account and associated personal information. Upon confirmation, most data will be anonymized or permanently erased from active systems and backup archives within legislated timeframes.
You have the option to revoke permission for optional data processing activities, including promotional communications and personalized offers. These preferences can be updated at any moment through your account dashboard or by following unsubscribe instructions in communications. For all requests regarding your information, verification steps are required to protect your identity and prevent unauthorized access. Our support staff is trained to help with every step of the rights management process.
Collaboration with external vendors and service facilitators is limited to instances where data sharing is necessary for payment processing, fraud detection, responsible gaming compliance, and legal obligations. Each vendor receives only the minimum required details–such as encrypted payment credentials or anonymized player identifiers–needed to complete their task. All third-party entities undergo a rigorous vetting process. Contracts stipulate data protection standards, regular audits, and incident notification protocols. Only data processors compliant with recognized security certifications (e.g., ISO/IEC 27001) are authorized to access non-public information related to user activity. International transfers are governed by strict agreements, including Standard Contractual Clauses and Binding Corporate Rules, to align with regional data protection legislation. Data sent outside your region is subject to encryption during transmission and storage. Comprehensive logs document all accesses and transfers, with retention schedules reviewed semi-annually. No one else is allowed to use user data for their own marketing or unrelated analysis. Users can ask customer support for a list of third-party recipients through secure channels. When a contract ends, access to player data is immediately taken away.
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