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Only one profile is allowed per person. Each user should provide accurate identification and maintain up-to-date information throughout their membership.
Minimum deposit requirement stands at $10, with supported payment methods including Visa, Mastercard, PayPal, and bank transfers. Withdrawals are subject to verification procedures, and may take up to 5 business days to process.
Introductory rewards are available to new registrants after meeting a one-time minimum deposit and wagering requirement. There are certain turnover conditions that must be met in order to get free spins and match bonuses. Each offer has its own set of these conditions.
To help you play safely, your account settings include tools like deposit limits, session reminders, and self-exclusion options.
Automated software, group gaming, or collusion leads to immediate closure of associated profiles and forfeiture of winnings gained through improper conduct. By registering, every user accepts continuous updates to these protocols. Breaches may result in restricted access or account closure.
Each new account must be created using accurate details matching official documentation. Misrepresentation or incomplete information results in account suspension or forfeiture of winnings. Only one profile per individual, device, IP address, or household is permitted. Multiple accounts linked to identical credentials or shared connections will be closed without notice. Participation is restricted to individuals aged 18 years or older, or the minimum legal age mandated by applicable local laws–whichever is higher. Verification involves submission of government-issued identification, recent utility bills, and, when requested, proof of payment method ownership. Registrations by legal entities, syndicates, or third parties are strictly prohibited. Residents of certain jurisdictions are not eligible to sign up or access services. The list of restricted locations is updated regularly to reflect legislative changes. Before trying to register, applicants must make sure that they are following the rules in their area. You can't use a VPN, proxy, or other methods to hide your location to get in, and if you do, you'll be banned for life. To finish signing up, you need to fill out all of the required fields correctly, including giving valid contact information for communication. You can't sign up for an account for someone else. If you need help registering, there are support channels that can help you once your identity has been verified.
Failure to comply with entry requirements will result in account closure, seizure of rewards, and potential notification to regulatory authorities. To make sure you can always get in and that the verification process goes smoothly, always give accurate and up-to-date personal information.
Every user must finish the identification process by sending in papers that prove their name, date of birth, address, and ownership of the payment method. A government-issued photo ID, a recent utility bill or bank statement, or paperwork that matches the registered payment details are all acceptable forms of verification.
All files that are given are stored in an encrypted form and can only be accessed by compliance staff who have been given permission. Advanced encryption technology protects personal information in a way that meets regulatory standards. We do regular audits of the system to find and stop unauthorised access or strange behaviour.
Users must make a password that is at least 8 characters long and includes both letters and numbers. You can't use the same password again. You can turn on two-factor authentication in your account settings for extra security.
We look for patterns in transactions and account activities that could mean someone is misusing their account. To protect user balances, temporary suspensions may be put in place for unusual login locations, repeated failed attempts, or sudden changes in usage. Users can look at recent logins, change security settings, and ask for account freezes from their dashboard. Any investigation into suspicious behaviour that could lead to access or identity theft must include working with customer support.
Accounts that are not verified or have problems with the information they give will have limited functions, such as being unable to withdraw money, earn bonuses, or keep participating until the issue is resolved to everyone's satisfaction.
You can use Visa, MasterCard, PayPal, Skrill, Neteller, Apple Pay, bank transfer, and some prepaid cards to add money to your game balance. The least amount you can add to your account with a deposit is $10 or the same amount in your local currency. Most ways to get money work right away, but wire transfers can take up to four business days to clear. You can start a pay-out request at any time as long as the verification steps have been finished. The minimum amount you can take out is $10 for each transaction. Different payment methods have different timelines for when you can get your money. E-wallets usually process payments within 24 hours, card refunds can take 3 to 6 business days, and bank transfers can take up to 8 business days. To follow anti-fraud rules, only payment information that is linked to your account holder name will be accepted for both deposits and withdrawals. You can make more than one withdrawal request at the same time, but the total amount you can withdraw in a day or month must not be more than $30,000 per month or $15,000 per day, unless VIP arrangements say otherwise. To stop abuse or strange play, transactions may be looked over. If deposits are reversed or made without permission, the account will be temporarily suspended until the issue is fixed. There is no fee for regular transactions. But payment processors and intermediary banks may charge their own fees. You might not be able to withdraw bonus money until you meet all of the wagering requirements. If a payment source is denied or disputed, access to some features may be limited, and winnings may not be valid until the problem is fixed. To make processing go smoothly, make sure that the personal and financial information in your profile is always correct. If your deposit doesn't go through or your withdrawal doesn't arrive on time, get in touch with the support team. You can't move money between different account holders or use payment methods that aren't yours. If you break these rules for transactions, your account may be permanently closed and your balance may be lost.
All incentive offers are only available to people who meet the requirements listed on each promotional page. Unless otherwise stated, each user account can only have one active reward offer at a time. Having more than one account to get more than one bonus is against the rules, and you will lose your promotional winnings. Bonus funds, also known as promotional credits, cannot be withdrawn until all of the required betting conditions have been met. These rules say how many times you have to play through the bonus and/or the deposit that goes with it. For instance, a bonus with a 30x playthrough requires eligible bets to add up to thirty times the amount that was credited. Not all activities help you meet your requirements in the same way. Bets on activities that are limited or have low contributions (like some table games, low-risk bets, or mechanics that are not allowed) will not count or may only get partial credit. To see a full list of contribution rates for each type of activity, go to the appropriate promotional page. Both the promotional funds and any money made from using them have expiration dates. The usual time frame is 7 to 30 days after the credit is added. After this time period is up, any unused bonus balances and winnings will be lost. For each campaign, there are specific details, such as how long it lasts and how much playthrough is required. If any fraudulent or abusive behaviour related to incentives is found (like collusion, taking advantage of software bugs, or using executed betting patterns only to meet release conditions with the least amount of risk), the offer may be taken back and linked accounts may be closed. There may be limits on how much money you can make with incentivised credits. The maximum withdrawal limits listed in each promotion's description are the most important. Site management may choose to keep or take away any winnings that go over the set limit. To take part in campaigns, you have to agree to the rules that go along with them. Changes to individual offers may be made with prior notice when possible. Users should check active campaigns often to see if there are any new requirements, expiration dates, or restrictions.
This platform puts the health and safety of its players first by using strong measures that promote responsible behaviour and lower the risks of gambling-related harm. The following rules spell out specific actions and strict limits for creating a fair and controlled gaming environment.
You can set specific daily, weekly, or monthly maximum deposit limits right in your dashboard. Changes to stricter limits go into effect right away, but changes to higher limits may need a 24-hour waiting period.
Use the built-in reminders to keep track of how long you play. Setting a session timer sends automatic reminders to take breaks or log out when certain times are reached.
Set a limit on the total amount of bets and net losses you can make each day, week, or month. To get back control of your money, you can turn these restrictions on or off right away in your account settings.
Fill out a detailed questionnaire to find out more about your gambling habits and look for signs of bad behaviour. The results are private and help users find resources or next steps that are useful.
Start a break from activity that lasts anywhere from 24 hours to six weeks. During this time, you can't access your account or get any promotional materials.
You can stop all activity for an indefinite amount of time by turning on self-exclusion in your profile settings or by calling customer service. Once the chosen period is over, account reactivation is not allowed, and all communication stops right away.
For private help and more information, there are links to independent groups like GamCare, Gambling Therapy, and BeGambleAware. People who are having trouble with gambling or are feeling bad about it should get professional help. You can use third-party blocking software like Gamban and BetFilter to limit access on all of your devices. Parents who want to keep their kids safe can use parental controls like Net Nanny or CyberPatrol to block bad content. The platform has strict age verification checks in place to keep kids from getting in, and it can suspend accounts if people break the rules for responsible entertainment. Regularly reviewing policies makes sure they are in line with changes in the law and feedback from players.
If you don't agree with the service, money, bets, or results, please send your complaint in writing using the official contact form in your user profile. Please include your account number, the dates that are important, and a full description of the problem. Keep copies of letters and emails for your records.
A dedicated support specialist will confirm that they got your submission within 24 hours of receiving it. The investigation will be over in seven days, and you will get an email or a message in your user account with a full explanation and steps you can take. All communication is kept on file to follow the rules.
If the answer isn't good enough, ask for it to be sent to a supervisory team by replying to the original message. Senior management will look over all the materials again and give a formal answer within five business days.
If the internal channels don't work, you can take the issue to the authorised Alternative Dispute Resolution (ADR) provider listed in the footer of this website. The ADR process is free for end users and follows fair rules to make sure that all licensing laws are followed.
Most problems are resolved within 14 days of being filed. It may take up to 30 days for complicated issues that involve payment providers or verification. You will be kept up to date on how things are going at each step.
All complaints are kept on file for seven years and are available for licensing authorities to look over. The information you give will only be used to settle disputes and for regulatory purposes.
If you use abusive language, make false claims, or file the same complaint over and over again, your account may be suspended or closed right away. Only complaints that are real and have proof will be looked at.
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